Privacy Policy

1. Introduction

Africa NowNow ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at www.africanownow.com (the "Platform").

Please read this policy carefully. By using our Platform, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, including:

• Account Information: Name, email address, phone number, password
• Booking Information: Travel dates, number of guests, special requests, dietary requirements
• Payment Information: Credit card details (processed securely by Stripe)
• Communication: Messages you send to us or Property Partners
• Preferences: Trip preferences from our booking wizard

2.2 Information Collected Automatically

When you use our Platform, we automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, clicks, search queries
• Cookies: Session and preference cookies (see Section 7)
• Location Data: General location based on IP address

3. How We Use Your Information

We use your information to:

• Process and manage your bookings
• Communicate with you about your reservations
• Send booking confirmations and reminders
• Process payments securely
• Provide customer support
• Personalize your experience and recommendations
• Improve our Platform and services
• Send promotional communications (with your consent)
• Detect and prevent fraud
• Comply with legal obligations

4. Information Sharing

We may share your information with:

4.1 Property Partners

We share necessary booking details (name, contact info, booking dates, special requests) with the accommodation you book to fulfill your reservation.

4.2 Service Providers

We use trusted third-party services for:

• Payment Processing: Stripe (PCI-DSS compliant)
• Email Services: Resend
• Analytics: To understand Platform usage
• Cloud Hosting: Secure data storage

4.3 Legal Requirements

We may disclose information when required by law, court order, or to protect our rights, safety, or property.

4.4 We Do NOT

• Sell your personal information to third parties
• Share your payment card details (handled directly by Stripe)
• Share your information for unrelated marketing purposes

5. Data Security

We implement appropriate security measures including:

• SSL/TLS encryption for all data transmission
• Secure password hashing (bcrypt)
• PCI-DSS compliant payment processing
• Regular security assessments
• Access controls and authentication
• Secure cloud infrastructure

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services and fulfill bookings
• Maintain your account (if you have one)
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

Booking records are typically retained for 7 years for accounting and legal purposes. You may request deletion of your account at any time.

7. Cookies

We use cookies to:

• Essential Cookies: Enable core functionality (login, booking process)
• Preference Cookies: Remember your settings and choices
• Analytics Cookies: Understand how you use our Platform

You can control cookies through your browser settings. Disabling certain cookies may affect Platform functionality.

8. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Objection: Object to certain processing of your data
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, contact us at privacy@africanownow.com. We will respond within 30 days.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and adequacy decisions where applicable.

10. Children's Privacy

Our Platform is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. For significant changes, we will notify you by email or prominent notice on our Platform.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: